At American Alarm & Communications Inc. we are in the business of protecting people’s lives and property, so we understand our customers want and need access to American Alarm’s talent and technology around the clock. That’s why our telephones are always answered by real people: well-trained, and empowered members of our Central Station who are on-site 24 hours a day, 365 days a year. We also have senior technical and management staff accessible by telephone for customers all day, every day.
The nerve-center of our operation is our enhanced Security Command Center in Arlington, MA. It has been called a model for the industry and is attracting visitors from all over. Our Command Center is also U.L. listed and recognized by the U.S. Federal Government. Our Command Center also has Five Diamond certification which is the highest industry designation from The Monitoring Association. Operators are trained and equipped to evaluate and respond within seconds to any alarm, be it intrusion, fire, environmental hazards such as flooding, gas leaks, carbon monoxide, or a fault in a company’s business network. With network bandwidth availability and improving technology, managed services are becoming more popular for managing video and access control remotely, which is well suited to our 24 hour Security Command Center.
American Alarm’s goals for the decades ahead remain simple: to provide safety and security for its customers, and to be the best in technology and customer satisfaction.